Policies & FAQ

Returns & Exchanges

Due to the genuine nature of fine gold jewelry, natural gemstones, and vintage-antique pieces, returns are generally not accepted to ensure quality and authenticity for all buyers. However, your satisfaction is important to us. If you have concerns about your purchase, please contact us within 48 hours of receiving your item and we'll work with you to find a solution.

Shipping

All jewelry is carefully packaged and shipped with tracking. Domestic (US) orders arrive in 3-7 business days. International orders take 7-21 business days. Insurance is included on shipments over $500.

Authenticity & Quality

Every piece is carefully inspected and authenticated. All precious metals are stamped and verified. Gemstones are natural unless otherwise stated. Estate pieces are accurately described including any age-appropriate wear.

Frequently Asked Questions

Are your gemstones natural or lab-created?

All gemstones are natural unless specifically stated otherwise in the product description. We believe in transparency and clearly disclose the nature of every stone.

How do I know my ring size?

We recommend visiting a local jeweler for professional sizing. Ring sizing services may be available for certain pieces - please inquire before purchase.

Can I see more photos of a piece?

Absolutely! Just send me a message and I'll be happy to provide additional photos or answer any questions about a specific piece.

Are estate pieces cleaned before shipping?

Yes, all estate and vintage pieces are professionally cleaned and inspected before shipping while preserving their authentic character.

Do you offer gift wrapping?

Yes! Let me know at checkout if you'd like your jewelry beautifully gift-wrapped.

How should I care for my jewelry?

Store pieces separately to prevent scratching. Clean with a soft cloth and mild soap. Avoid harsh chemicals, chlorine, and extreme temperatures. Remove jewelry before swimming, exercising, or sleeping.

Is my payment information secure?

Yes! All transactions are processed through Shopify's secure payment system. We never see or store your payment details.

Can I purchase a piece as an investment?

Many of our pieces, especially estate jewelry and designer pieces, hold their value well. However, we recommend purchasing jewelry you love to wear rather than solely as an investment.

Still Have Questions?

Don't hesitate to reach out! I'm here to help you find the perfect piece and answer any questions you may have.