Shipping policy

Shipping Policy

All orders are processed within 1–3 business days.

Once shipped, estimated delivery times vary by method:

Economy: 5–8 business days
Standard: 3–5 business days
Express: 1–2 business days

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other circumstances outside our control.

Insurance & Carrier Responsibility: All orders are shipped with insurance. Once a package has been accepted by the carrier and a tracking number has been issued, Nymphe Sileni is not responsible for lost, stolen, delayed, or damaged packages. All claims for lost or damaged shipments must be filed directly with the carrier using the provided tracking information.

Order Tracking: A tracking number will be emailed to you once your order ships. It is the customer's responsibility to monitor their shipment.

Delivered but Missing Packages: If your tracking shows "delivered" but you have not received your package, please check with neighbors, building management, or your local post office before contacting us. Nymphe Sileni is not responsible for packages confirmed as delivered by the carrier.

Contact Us For any shipping-related questions, please email us at shopfine@nymphesileni.com. We respond within 1–2 business days.

Please Note:

Nymphe Sileni is not responsible for lost or stolen packages. If you believe your package was lost or stolen, please file a report with your local authorities and contact the carrier directly.

International Orders: We may ship to select international destinations. All customs duties, taxes, and import fees are the sole responsibility of the recipient. Nymphe Sileni is not responsible for delays caused by customs processing.